To return any product or notify any incident please contact us via e-mail: firstname.lastname@example.org. Please include the name of the product and the reason why you want to return it. We will contact you as soon as possible to solve the problem.
Our policy lasts 48 hours after delivery. If 48h have gone by since you receive your order, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase.
We reserve the right to make deductions on the amount of refund or refuse the return if the item is not in the same condition in which it was shipped.
Shipping charges of return packages are at the customer’s expense. Please ship the return items as a register package (with tracking information). We are not responsible for lost return packages.
Please consider that discounted items are non-refundable.
Returns and exchanges are processed after receiving the package. All refunds will be credited to the original payment source. It can take up to 10 days for the funds to appear on your statement.